Actually, I'm pretty sure it's about the only one that matters at this point.

[Similarly, his shrug a moment is likely audible, and the slightly odd tone his voice takes, discernible as no single emotion.]

I'm not saying being sorry is enough. I'm not saying I know what is. I'm saying that if you're not, no one's gonna get anywhere no matter what they think.

So, the question stands: What's going on?